TrustFirst
Accessibility
What works, what does not work yet, and how to tell us where we have failed you.
Where we honestly are
We have not been independently audited and we do not claim to meet any conformance standard. What follows is a plain account of where things stand, checked against the code rather than written from good intentions.
What works today
A full dark theme, and a light one, switched in Settings. If you have not chosen, TrustFirst follows whatever your device is set to.
Messages in Eddie can be read out using your device's own speech. It is limited to that conversation at the moment; it is not a way to have the whole app read to you.
Posts can be translated into your language, and the app can do it automatically if you turn that on. Useful if reading in a second language is tiring rather than impossible.
Several things exist to make the app less overwhelming, and they were built for that reason rather than as accessibility features:
- Going dark mutes notifications for a day or up to a month, on the device where you turn it on.
- Muting and restricting quiets someone without them knowing.
- Blocking removes them from your experience entirely.
- Data saver loads less, which helps on a slow or expensive connection.
TrustFirst runs in a browser, so your system settings mostly apply and we do not override them. Pinch to zoom works. Browser and system text size work. If your phone is set to a larger typeface, the app follows.
This is the part of accessibility we get right largely by not getting in the way, and it is worth knowing it is available.
What does not work yet
Named specifically, because "we are always improving" tells you nothing about whether you can use the app tomorrow.
Incomplete. Most buttons in TrustFirst are unlabelled, most images have no description, and the app does not announce when things change on screen. A screen reader will read a lot of it as unlabelled buttons.
This is the biggest single gap and the one we should fix first.
Incomplete. The app was built for touch. Many controls cannot be reached with Tab, and where focus is currently sitting is often invisible. If you cannot use a pointer, much of TrustFirst is not reachable today.
Barely supported. If you have asked your device to reduce motion, TrustFirst honours it in exactly one place. Sheets still slide, things still bounce, and clips still autoplay. If motion makes you unwell, this app will currently do that.
Not built. There are no automatic captions, and no way to upload a caption file with a clip. If you are Deaf or hard of hearing, video on TrustFirst is currently silent to you unless the person who posted it wrote what was said.
There is no high contrast mode and no text size control of our own. Your device's settings are the only lever, and some of our text is smaller than it ought to be regardless.
Telling us
Write to contacttrustfirst@gmail.com and say what you were trying to do, what happened, and what you use: a screen reader and which one, keyboard only, magnification, whatever it is.
A specific report about one screen is worth more than a general one, and it is far more likely to get fixed quickly.
A barrier that locks somebody out entirely is treated as a fault to be fixed, not a feature request to be scheduled. We cannot promise a date (this is a very small team), but we can promise you will get an honest answer about whether and when, rather than silence.
This page will be updated as things change. If something moves from the list above to the list below it, that is because it genuinely did.